1. Information you provide
Depending on the feature, VibeLytix may process assessment answers, report preferences, account details, support messages and payment-verification information you intentionally submit.
2. How information is used
Information is used to generate requested reports, save account progress, verify purchases, prevent fraud, answer support requests and improve reliability.
3. Data minimisation
VibeLytix is designed to avoid collecting information that is not required for a feature. Banking passwords, UPI PINs and one-time passwords should never be requested or submitted.
4. Service providers
Hosting, database, authentication, analytics, email and payment providers may process limited information on behalf of VibeLytix. Access is restricted to the services required to operate, secure and support the platform. Retention depends on account, transaction, fraud-prevention and legal requirements.
5. Typical retention periods
| Information | Typical retention | Reason |
|---|---|---|
| Unfinished answers | Stored in your browser until cleared | Restore progress |
| Assessment sessions | Up to 90 days unless needed for an active purchase | Preview and secure report delivery |
| Saved account reports | Until you delete them or close the account | Report history |
| Payment-verification records | Up to 7 years where required | Accounting, disputes and fraud prevention |
| Analytics events | Up to 13 months | Reliability and product improvement |
| Support messages | Up to 24 months after resolution | Follow-up and dispute history |
Records may be retained longer when required by law, an active dispute, fraud prevention, security investigation or a valid legal request.
6. Your choices
Users may request access, correction or deletion of identifiable information, subject to legitimate legal, security and transaction-record obligations.
7. Contact
Privacy requests may be sent to support@vibelytix.lol.